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CV 737 (29.01.2017 21:18)

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Personal Imformation

First name: Kateryna
Surname: Oliinyk
Telephone: +380958000117
Skype: katakataa1
E-mail: katakata1@mail.ru
Sex: Female
Date of birth: 31.03.1995
Job Applied For: Receptionist, Sales

Work Experience 1

From: June 2014
To: August 2015
Occupation or position held: Receptionist
Main activities and responsibilities:
• Greeted, registered, and assigned rooms to guests
• Operated the switchboard and PBX
• Answered telephonic and in-person queries related to hotel services and resolved any issues
• Processed guests’ check ins and outs
• Prepared and completed room and restaurant bills
• Assisted guests’ in storing valuables in secure deposit box
• Liaised with other departments of hotel
• Handled payments through cash, cheks and credit cards

Work Experience 2

From: September 2015
To: October 2016
Occupation or position held: Cashier
Main activities and responsibilities:
• Greeting guests
• Assisting guest
• Answering menu questions
• Taking orders
• Up selling special items
• Serving dishes
• Handling complaints
• Presenting the bill

Work Experience 3

From: October 2016
To: January 2017
Occupation or position held: Hostess
Main activities and responsibilities:
• include monitoring the open dining sections of the restaurant for empty and cleaned tables,
• estimating wait times for guests,
• monitoring the guest waiting list,
• ensuring that the needs of the guests are met while they are waiting.
• answering the telephone,
• booking reservations and moving tables together to accommodate large parties.

Education and Training 1

From: September 2012
To: September 2016
Title of qualification awarded: Human Resources and labour economic
Organisation: Zaporozhye National Technical University
Principal subjects:
• Over 2 year of extensive experience in a hospitality.
• Passionate about great customer service through listening, a positive attitude, and prompt follow up.
• Having a friendly & professional manner.
• Able to commit at short notice to overtime during busy trading periods.
• Consistent in achieving team quotas over my entire employment span.
• Aware of brand marketing, pricing and positioning.
• Flexible and able to learn very quickly.

Personal Skills

Other language:
Language

English Written/Fluency Spoken/Fluency Understanding/Fluency
Russian Written/Fluency Spoken/Fluency Understanding/Fluency
Poland Written Spoken/Basic Understanding/Fluency
Computer skills:
Computer skills – excellent.

Other Skills:
Fidelio – excellent
Opera – excellent
Micros – excellent
R-keeper – excellent
Cap/Cipa - excellent







Эксклюзив!
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Иммиграция
Образование
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