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CV 351 (18.12.2015 00:03)

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Personal Imformation

First name: Nataliia
Surname: Stehnii
Telephone: +380666910865
E-mail: stegnijnata93@gmail.com
Sex: female
Date of birth: 29.11.93
Job Applied For: Hostess – Receptionist – Front Office- Translator

Work Experience 1

From: 2013
To: 2014
Occupation or position held: Ukraine.Sumy Region.Lebedyn city
Main activities and responsibilities:

Main Job Tasks: Answer calls and respond emails – Handle customer inquires both telephonically and by email – Manage and resolve customer complaints – Provide customers with products and service information – Enter new customer into system and update existing customer information – Process orders, forms and applications – Provide customers with technical information to set and configure electronic devices such table and mobile phones – complete call logs – produce call reports.

Work Experience 2

From: 2014
To: 2015
Occupation or position held: Ukraine. Kharkiv
Main activities and responsibilities:
Main Job Tasks: My duties was to visit some places what ordered big commercial companies , such like banks, companies of mobile operators,cafes,famous shops of cloths and farmacies. Visit place as normal customer and ask questions had in my order list. Checking service of place and record it on dictaphone that workers could not spot it. After all i did report and send to company. Needed to check service.



Work Experience 3

From: 2015
To: till now
Occupation or position held: Ukraine.Kharkiv
Main activities and responsibilities:
HR manager.
Main Job Tasks: Working with email, organization office work, organization personal work, working with documentation, making interviews with candidates, control their studies and work on the first steps.

Education and Training 1

From: 2012
To: 2015
Title of qualification awarded: Bachelor’s diploma.Teacher of English Language and Foreign Literature
Organisation: Sumy State Pedagogical University named after A.S.Makarenko
Principal subjects:
Phylosophy,
Theoretical grammar of English Language,
The history of English Language,
Foreign Lierature,
The history of Foreign Literature,
The methods of Teaching English Language,
Politology

Personal Skills

Mother tongue: Ukrainian
Other language:
Russian
English
Communication skills:
Friendly and engaging personality; Comfortable working with members of the public; Confident manner; Politeness and helpful; Dressing and acting professionally; Smart appearance and good looking
Organisational / managerial skills:
Follow and resolving customer problems; Able to work as a part of a team; Good attitude to greet and welcome customers, stubborn to follow my targets.
Computer skills:
Excellent knowledge of personal computer with Microsoft XP and Vista OS in Russian, Ukrainian English and Italian; Good knowledge of the Office Suite, (Word, PowerPoint, Excel); Excellent knowledge of Android OS
Other skills:
Responsible and attentive; Self motivated and confident; Discretional and attentive; Discrete and meticulous; Follow health and safety guidelines; Working and standing for long hours
Driving licence: European driving license B
Additional Information:
Major hobbies: Cooking; Travel; Reading; Computing; Listening music; Swimming; Pilates; Fitness.

Available to move in other countries.
Valid international passport holder







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