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CV 328 (25.11.2015 12:47)

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Personal Imformation

First name: Pavel
Surname: Anufryienko
Telephone: +375 33 647 94 51
Skype: nufrik87
E-mail: 8124141@mail.ru
Sex: male
Date of birth: 18/11/1987
Job Applied For: handymen

Work Experience 1

From: 06/14
To: 03/15
Occupation or position held: Shift Supervisor
Main activities and responsibilities:
Organization of sales product customers, control and planning personnel, training new employees, developing methods to stimulate employees, permission to dispute in customer service.

Work Experience 2

From: 08/13
To: 02/14
Occupation or position held: Head of Department claims and complaints
Main activities and responsibilities:
Analysis and recommendations on reducing risks; processing, analysis and alignment of tactics work with claims; decision of personnel and administrative issues: hiring, firing, training employees; organization of the Department of claim (complaint handling, customer complaints, claims to suppliers).

Work Experience 3

From: 08/11
To: 08/13
Occupation or position held: Sales Manager
Main activities and responsibilities:
management of customer service; negotiations clients; training new employees; tracking trends and analysis of the financial market; conflict management; interaction with financial brokers.

Education and Training 1

From: 09/2005
To: 07/2010
Title of qualification awarded: lawyer
Organisation: University MITSO

Personal Skills

Mother tongue: Russian
Other language:
English - Elementary
Communication skills:
Good interpersonal skills
Effective communication skills
Demonstrates willingness to learn
Customer service oriented
Active team player, remains calm under pressure
Integrity and honesty in personal and professional behavior
Organisational / managerial skills:
Management team, the operation with key customers
Sales management, analytics sales, sales planning
Management staff in the regions, training of personnel
Teamleading, negotiation skills, teambuilding, presentation skills, teamplayer
Leadership Skills, time management, customer Service, public Speaking
Computer skills:
Advanced PC user (Word, Exel, Internet). Knowledge of software CRM, 1C.
Other skills:
A high level of efficiency, responsibility;
Disciplined, orderly;
The lack of propensity to deal with personal issues during working hours.
Analytical mind, efficiency, ability to forecasting, persistence.
Resistance in stressful situations;
Agility, the ability to quickly orient themselves in difficult situations;
Easily trained;
Driving licence: B
Additional Information:
Reliable and purposeful person, responsible and hard-working person.

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