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CV 237 (11.09.2015 20:50)

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Personal Imformation

First name: Natalia
Surname: Zarechenskaya
Telephone: +380506326663
E-mail: zara02@mail.ru
Sex: female
Job Applied For: Service Coordinator

Work Experience 1

From: May 2010
To: August 2010
Occupation or position held: Trainee
Main activities and responsibilities:
Harvest of fruits, care of plants, tillage by small tractors and attached implements (harrows, plows, other), packing fruits

Work Experience 2

From: June 2011
To: August 2011
Occupation or position held: Assistant of main metrologist
Main activities and responsibilities:
Monitoring of goods quality, compliance of quality standards, calculation of fits and clearances for agricultural machinery

Work Experience 3

From: May 2012
To: Present
Occupation or position held: Service Coordinator
Main activities and responsibilities:
Keeping flow of documents of service, work with 1C program, making reports of sales parts and service, warranty support of clients, making warranty claims, management of warehouse of warranty parts, making short delivery claims, communication with manufacturing plant for technical support, organization and support interactive training for service engineers, presentation machines on marketing events (The Day on the Field, DEMO-shows, exhibitions), realize the customer care program (reporting data about client’s satisfaction, realize interviews), making the finance reports, monitoring service indicators (the workload of service, useful mileage, proceeds, others)

Education and Training 1

From: 2007
To: 2013
Title of qualification awarded: Masters Degree
Organisation: Sumy National Agrarian University
Principal subjects:
The faculty of machine engineering, specialization is agricultural machinery

Education and Training 2

From: 2008
To: 2012
Title of qualification awarded: Bachelor
Organisation: Sumy National Agrarian University
Principal subjects:
The faculty of economics and entrepreneurship, specialization is account and audit

Education and Training 3

From: 2014
To: Present
Title of qualification awarded: Ph. D
Organisation: Ukrainian Research and Training Centre for Standardization, Certification and Quality Problems
Principal subjects:
SAFETY OF FLOUR AND CONFECTIONERY PRODUCTS, Standardization, Certification and Quality Problems

Personal Skills

Mother tongue: Russian
Other language:
Ukraine, English
Communication skills:
strong responsibility, fast educability, due diligence
Organisational / managerial skills:
Main achievements during work in LLC “Jupiter 9 Agroservis”:
- Organization of customers trip to Agrarian and technical exhibition 2013 in Hannover (Germany), supporting group of 40 persons during 5 days as coordinator-translator;
- Formation and monitoring warranty system: creation warranty spear parts warehouse, making warranty claims in JD Warranty System, saving and management all warranty documentation;
- Organization of trip for service engineers to Domodedovo (Russia) for trainings, communicate with Domodedovo JD manufacturing;
- Registration and making tests of Shell oil, work with system Shell Lube Analyst.
Computer skills:
skilled user of Microsoft office, Compas graphic 3D, Internet, 1С
Other skills:
I have drive license, category B, play piano, like sports, dancing.
Driving licence: car
Additional Information:
Completed online courses:
1.Online Course “Basic knowledge of diesel engines”;
2.Online Course “Basic knowledge of electrical systems of combines and tractors John Deere”;
3.Online Course “Basic knowledge of hydraulic system”;
4.Online Course “Basic knowledge of technical service of tractors 8R series”;
5.Online Course “Technical support of clients”’
6.Online Course “Warranty support of clients”

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